Privacy Policy

1. What Information We Collect

We collect information you provide directly to us and information collected automatically when you use our platform:

• Account Information: Name, email address, phone number, password, profile picture, nationality, and preferences when you create an account or update your profile.
• Booking Information: Tour details, departure dates, number of guests, special requests, dietary requirements, and payment information when you make a booking.
• Communication Data: Messages, inquiries, and feedback you send through our contact form, support channels, or email.
• Usage Data: Pages visited, time spent on site, links clicked, search queries, device type, browser type, IP address, and referring URL collected via cookies and analytics.
• Location Data: Approximate location inferred from IP address and timezone for geo-targeted content and compliance purposes.
• Payment Data: Credit card information, billing address, and transaction history (processed securely by payment providers).

2. How We Use Your Information

We use the information we collect for:

• Service Delivery: Processing bookings, sending confirmation emails, managing reservations, and fulfilling your requests.
• Communication: Sending you updates about your bookings, trip reminders, and customer support responses.
• Analytics: Understanding how you use our platform, identifying trends, and improving user experience.
• Marketing: Sending promotional emails, newsletters, and personalized offers (with your consent).
• Security: Detecting fraud, preventing abuse, and protecting the security of our platform and users.
• Legal Compliance: Fulfilling legal obligations, responding to lawful requests, and resolving disputes.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For a detailed list of cookies we use, their purpose, and duration, please visit our Cookie Policy.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

4. Do Not Sell My Personal Information

For California Residents (CCPA): We do not sell, rent, or share your personal information with third parties for their direct marketing purposes. Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal information is collected, used, shared, or sold.
• Delete personal information collected from you.
• Opt-out of the sale or sharing of your personal information.
• Not be discriminated against for exercising your CCPA rights.

To exercise these rights, please contact us at support@etravely.com.

5. Your Rights

GDPR Rights (EU Residents): If you are located in the European Union, you have the following rights:

• Right to access your personal data.
• Right to rectify inaccurate data.
• Right to erasure ("right to be forgotten").
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.
• Right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us at support@etravely.com. We will respond to your request within 30 days.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained while your account is active and for 2 years after deactivation.
• Booking Data: Retained for 7 years for accounting and legal compliance purposes.
• Consent Records: Stored in your browser's localStorage as tourmarket_consent_v1 until you clear your browser data or withdraw consent.
• Analytics Data: Aggregated and anonymized data retained for 24 months.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of Etravely after any changes constitutes your acceptance of the updated Privacy Policy.